Increasing Patient Throughput Without Sacrificing Care, Teams or Physician Time
A practice capacity panel on increasing patient throughput without sacrificing care, teams, or physician time — identifying whether the true constraint is physician time, staffing, diagnostics, scheduling, or room utilization, which parts of the visit can be delegated or standardized safely, which workflow changes actually improve throughput versus create new bottlenecks, and when better processes are enough versus when more staff, hours, technology, or physicians are genuinely necessary.
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Mike Lyons
Chief Consultant · Seasoned Advice — HR for Healthcare
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Bansari Mehta, MHA
Chief Operating Officer · Eye Associates of Southern Indiana
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Kade Wilcox
Founder & CEO · Convert Health
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Ian Maltzman, COE
Regional Director of Operations · EyeSouth Partners
Reserve your free spot
Complimentary to attend. The replay is sent to everyone who registers.
What we'll cover
How ophthalmology leaders can identify whether their true capacity constraint is physician time, staffing, diagnostics, scheduling, room utilization, or an inefficient patient journey.
Which parts of the ophthalmology visit can be delegated, standardized, or automated without weakening clinical oversight, patient confidence, or the quality of the encounter.
What workflow changes have meaningfully increased patient throughput, and which seemingly efficient changes created new bottlenecks, longer waits, or greater pressure on staff.
How practice leaders should decide when better processes are enough and when additional technicians, extended hours, new technology, or another physician are genuinely necessary.
See more patients without wearing out the people who care for them
Join the Ophthalmology Business Academy for a focused discussion on increasing patient throughput without sacrificing care, teams, or physician time. The panel will explore how leaders identify true capacity constraints, which parts of the visit can be delegated or standardized safely, which workflow changes actually improve throughput versus create new bottlenecks, and when better processes are enough versus when added staff, hours, technology, or physicians are genuinely necessary.
This discussion will examine how to tell whether the real constraint is physician time, staffing, diagnostics, scheduling, room utilization, or an inefficient patient journey; which parts of the encounter can be delegated, standardized, or automated without weakening clinical oversight or patient confidence; which changes have produced real gains and which only shifted the bottleneck; and how to decide when to fix the process versus when to add technicians, hours, technology, or another physician.
This panel is for you if…
- You own, lead, or manage an ophthalmology practice
- Your schedule is full but you're not sure where the real bottleneck is
- You want to delegate or standardize parts of the visit without compromising care
- Past efficiency changes created longer waits or more pressure on staff
- You need to decide whether to fix the process or add staff, hours, technology, or a physician
Who's on the panel
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Mike Lyons is the Chief Consultant for Seasoned Advice HR Services, which helps ophthalmology clinics with HR support. He is a veteran of the private ophthalmology practice world and has been a frequent presenter at healthcare conferences on the topics of leadership, culture, and employee engagement. He is a graduate of LSU and the University of Illinois and resides in Austin, TX with his wife and children.
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As COO of Eye Associates of Southern Indiana, Ms. Mehta oversees a multi-location organization in KY and IN. A nationally recognized voice in ophthalmic practice management, she serves on a BOD with ASOA and has chaired committees and educational programs for various national ophthalmic organizations.
She is an educator, speaker, and author whose work focuses on leadership, practice management, physician-administrator relationships, and the evolving role of the ophthalmic administrator. Her professional contributions to ophthalmology have earned her various nationally distinguished honors.
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Kade Wilcox is the Founder and CEO of Convert Health, a company built exclusively for ophthalmology practices that responds to, nurtures, and books new patient inquiries. Kade’s conviction is simple: practices don’t have a marketing problem, they have an execution problem, and every unanswered inquiry is both a missed patient experience and missed revenue. Convert Health closes that gap with instant response and relentless follow-through.
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Ian Maltzman is an experienced healthcare operations leader with more than 20 years of physician practice management experience. As Regional Director of Operations at EyeSouth Partners, he provides strategic, operational, and financial leadership across a region encompassing more than 50 physicians and 25 clinic locations. A Certified Ophthalmic Executive, Ian is also a national speaker and contributor to Administrative Eyecare, where his article “Making the Leap from Manager to Administrator” received the 2023 AE Editor’s Choice Award.